No, there isn’t any minimum order, customer can purchase even ONE unit anytime.
Can I customise my box and include my company name and logo?
You sure could! Just head on here, and fill in the enquiry form.
How do I know if my order has been received?
You will receive an automatic email confirmation from us once your payment has been processed and a confirmation from BillPlz to confirm a successful transaction. If you failed to receive any type of confirmation via email and are concerned if we have received your order kindly call us at +6010-382 0704 and we will confirm if we have received your order.
Will I receive a tax invoice?
Your tax invoice is normally despatched with your goods and also a soft copy will be send via e-mail to the registered e-maill adress once an order is placed. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement.
Is there any delivery charges?
We deliver throughout the whole Malaysia. You can view the shipping charges by selecting your delivery state after putting the items in your shopping cart. Delivery fee is starting from RM6 per trip for Peninsula (West Malaysia) destinations and RM12 per trip for East Malaysia.
How long will my order take to arrive?
All ready made item(s) are shipped in an express manner. For Peninsular (West) Malaysia, it will take 1-2 days to arrive, we ship even on Saturday & Sunday.
For East Malaysia, it will take approximately 3-5 days to arrive, we ship even on Saturday & Sunday.
For custom made order, within 2 working week after acceptance of quotation.
My delivery doesn't arrive when expected?
The cut off time for orders to be processed for next day delivery is 4pm Monday to Saturday. Orders received by us after 4pm will be processed on the next working day. Where orders are received on Sunday will be processed on the next working day i.e Monday with the exception of Selangor’s public holiday. Your goods are shipped with a third party courier usually J&T Express. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, kindly contact us at Tel: +6010-382 0704 and we will assist to track your order immediately.
Payment may be made as follows:
Personal Account: ATM/Fund Transfer (Local Bank), Online Banking (FPX)
Business Account: ATM/Bank Transfer (Local Bank), Online Banking (FPX)
For Bulk Orders, 60% deposit is required before processing the order, the remaining 40% will be collected upon delivery or subject to credit term.
How do I make payment via FPX or Online Banking?
You will be brought to the payment page upon clicking the “Confirm Order” button at the bottom right corner of the checkout page.
Will my information be kept confidential?
How long does it take for us to reply your e-mail?
We will always respond to your e-mail ASAP. We are operating from Monday to Sunday, 9 a.m to 6 p.m.
Could I get bulk purchase prices for larger quantities / regular orders?
If you are looking to order very large quantities or place orders on a regular basis of a particular item we may be able to offer further discounts. Please contact us to discuss your requirements in further details.
If the products delivered are damaged, can I get it exchanged?
All products sold on ERCBOX PACKAGING SDN BHD are warrant against manufacturing defects. We do understand that not all of the products are examined on the spot upon delivery, hence, do notify us and send a photo of the defective area(s) to ERCBOX PACKAGING SDN BHD support e-mail and we will advise accordingly from there.
Can I get a refund if I am unsatisfied with the products?
– For Ready Made Box, ERCBOX PACKAGING SDN BHD only provide replacements to manufacturing defects. ERCBOX PACKAGING SDN BHD won’t be liable to defects or damages made by the shipment courier and our customer.
– For Custom Made Box, ERCBOX PACKAGING SDN BHD only provide replacements to manufacturing defects or poor quality printing. ERCBOX PACKAGING SDN BHD won’t be liable to defects or damages made by the shipment courier and our customer.
In ERCBOX PACKAGING SDN BHD, we focus on bringing high quality with almost zero defects to all of our customer.